Role SummarynnPrimebook India is looking for a technically strong B2B Customer Support Executive to provide end-to-end support for enterprise customers using Primebook devices and enterprise solutions. The ideal candidate should have excellent troubleshooting skills across hardware, operating systems, and Android, along with strong communication abilities to resolve customer issues efficiently. nnKey Responsibilitiesnn Provide technical support to B2B customers using Primebook laptops. nn Diagnose and resolve issues related to Primebook OS, Android, and Mobile Device Management (MDM). Troubleshoot software, operating system, hardware, and network-related issues.nn Coordinate with engineering and product teams for issue escalation and resolution.nn Assist customers with device setup, configuration, software updates, and deployment. Understand customer requirements and provide timely technical solutions.nn Document support cases, root cause analysis, and resolutions.nn Ensure high customer satisfaction through effective communication and prompt issue resolution.nnRequired Skills u0026 Qualificationsnn Strong understanding of Android operating system and its architecture.nn Good knowledge of Windows, macOS, and Linux operating systems.nn Understanding of Mobile Device Management (MDM)



concepts and troubleshooting.nn Valuable knowledge of computer and mobile hardware components, including processors, RAM, storage, display, networking, batteries, and peripherals.nn Ability to understand and explain hardware specifications and their practical implications.nn Robust troubleshooting and analytical skills.nn Positive understanding of networking fundamentals such as Wi-Fi, IP addressing, DNS, VPN, and connectivity troubleshooting.nn Excellent verbal and written communication skills in English.nn Strong customer handling and problem-solving abilities.nn Ability to work collaboratively with internal engineering and product teams.nnPreferred Qualificationsnn Bachelors degree in Computer Science, Information Technology, Electronics, or a related field. nn Prior experience of 2 years in technical support, desktop support, customer support, or IT helpdesk.nn Experience working with Android devices, enterprise mobility solutions, or MDM platforms is an added advantage.nnWhat Were Looking Fornn Customer-first mindset. nn Strong technical aptitude.nn Quick learner with excellent debugging skills.nn Ability to manage multiple customer issues simultaneously.nn Professional communication and documentation skills.nnCTC: 3.50 - 4.50 Lacs per annum .

📌 B Customer Support Executive (South Delhi)
🏢 Primebook India
📍 Delhi