Responsibilities & Key DeliverablesEnsure that the Quality Vision, Mission and Policy is effectively deployed in CQA function by providing appropriate resources and thereby structuring quality system audits.Establish, institutionalize structured process to capture the voice of customers through dealers and customer care for Product Quality and Reliability improvement and ensure that it is deployed through appropriate initiatives, goals and mentoring.Ensures to get the priorities right for the product improvement by effectively coordinating with.PQA - for Product Quality and Reliability Improvement.SQI - for Supplier Quality Improvement.Ensure that the product is at par or better than the benchmark in terms of product and process parameters.Ensure the deployment of quality management system defined in MEM through structured product, process and component audit.Takes the lead in organising periodic management reviews with the service management to provide updates on the progress as against the quality initiatives/goals and ensure timely escalations and PDCA.Provide functional guidance to the quality assurance team in terms of enhancing quality functional excellence and ensure that a structured problem solving approach is being folowed to improve the effectiveness and efficiency.Perform the role of a people manager for the team to.Manage and support recruitment, set KRA's for direct reports, monitor overall team's KRA's, conduct performance appraisal,



ensure clarity and delineation of individual roles, appropriate delegation of responsibility.Facilitate the development of subordinates through constant on and off the job learning, job rotation, etc.To guide, motivate and develop the sub-ordinates.Oversee staff deployment and drive motivation levels of the team, monitor staff welfare and facilitate complaint resolution, manage efficiency levels and drive timely delivery of all operational targets.Guides team in enhancing functional excellence in Quality Systems and Quality Engineering to resolve quality issues effectively and efficientlyPreferred IndustriesProduction/Engg/R&DManufacturingAutomobileAutomotive; IndustryTractorEducation QualificationBachelor of Engineering; Bachelors of Technology; Bachelor of Engineering in Mechanical; Bachelors of Technologyin MechanicalGeneral Experience15-20 YearsCritical ExperienceSystem Generated Core SkillsProduction Part Approval Process (PPAP)People ManagementWarranty ManagementTotal Quality Management (TQM)Resource ManagementAuditingProcess Design & ImplementationConsumer InsightingReliability ImprovementTarget SettingMentoringPrioritizationSupplier Quality Management (SQM)Project ManagementService ManagementTeam ManagementProcess ExcellenceGoal SettingComplaint ManagementEfficiency ManagementProduct Knowledge - AggregatesSystem Generated Secondary Skills

📌 Swaraj Graduate Engineer Trainee (Punjab)
🏢 Mahindra
📍 Punjab