About the Role We are looking for a Telesales Executive to drive outbound lead conversion for our academy programs and to own
the day-to-day engagement of our sports pickup games community. This is a desk-based, full-time role for someone
who thrives on the phone, is comfortable with high daily call volumes, and can independently run a Whats App-first
community without hand-holding. You'll be the first voice prospects hear and the steady presence our players

message every week.

Key Responsibilities

1. Outbound Telecalling & Lead Conversion

- Make 150–200 outbound calls per day to prospective academy leads and community prospects.
- Clearly communicate academy program details, schedules, and pricing to prospects.
- Handle lead follow-ups and basic query handling with a solution-first approach.
- Maintain accurate, complete call notes and update lead records on shared trackers/CRM after every interaction.
- Flag promising or conversion-ready leads to the Academies Manager / Operations Head for further follow-up.
- Consistently work toward daily and weekly calling and conversion targets.

1. Whats App Sports Community Management

- Own and manage player Whats App groups — share weekly schedules, slot reminders, and game updates.
- Keep the community engaged with new game formats, polls, challenges, and activity updates.
- Be the go-to point of contact for player queries, feedback, and requests.
- Celebrate community milestones — standout players, regulars, and special game days.

1. New Initiatives & Community Growth

- Proactively propose and drive new engagement ideas across Whats App and social channels.




- Support growth in new sign-ups through creative community-led campaigns.
- Bring a self-starter mindset — identify what's not working and fix it without waiting to be asked.

1. Coordination & Reporting

- Share weekly reports on call volume, conversions, community engagement, and new sign-ups.
- Report to the Operations Head on performance, escalations, and resourcing needs.

Key Performance Indicators (KPIs)

- Daily/weekly outbound call volume (150–200 calls/day) and connect rate.
- Lead conversion rate and quality of qualified leads generated.
- Completeness and accuracy of call notes and CRM/tracker updates.
- Whats App community engagement — response rates, active members, poll/challenge participation.
- Current sign-ups driven through community initiatives.
- Zero missed follow-ups or unresolved escalations.

Who We're Looking For

- Graduate in any discipline.
- 1–3 years of experience in telesales, telecalling, inside sales, or community management.
- Proven comfort handling high daily call volumes (150–200 calls/day).
- Highly self-motivated and proactive — able to work independently with minimal supervision.
- Strong verbal and written communication in English and Hindi.
- Genuine interest in sports and community building is a strong plus.
- Proficient in Whats App, Google Sheets, and basic CRM or calling tools.

What We Offer

- A vibrant, sports-first work culture with passionate teammates.
- Opportunity to grow with a fast-scaling sports community platform.
- Hands-on exposure to telesales, community building, and ground-level sports operations.
- Performance-based incentives and recognition for top performers.

📌 Training Executive (Delhi)
🏢 PlayAll Sports
📍 Delhi