Team Lead BPO (Non -Voice) (Kakkanad)

Team Lead BPO (Non -Voice) (Kakkanad)

08 Aug
|
Leading
|
Kakkanad

08 Aug

Leading

Kakkanad

Team Lead – BPO (Non -Voice)

Location: Infopark, Kakkanad, Kochi

Experience: Minimum 5 years of experience in any BPO Non voice with at least 2 years of Team handling experience especially in people management



Shift: Night Shift (Monday–Friday)



Salary: Up to ₹6.5 LPA



Education: Bachelor's Degree Mandatory




Responsibilities




- Lead, mentor, and manage a team within a BPO non -voice process

- Ensure team performance through effective coaching, motivation, and conflict resolution

- Monitor and control shrinkage and attrition levels

- Handle escalation mails when needed

- Drive operational efficiency and meet SLA targets




Requirements
1. Minimum 5 years of experience in any BPO (Non -Voice)


2.



Minimum 2 years of proven experience managing a customer service team


3. Inbound call or chat experience is mandatory


4. Strong knowledge of shrinkage and attrition management


5. Excellent leadership, communication, and problem -solving skills





Advantages
- Cab Service Provided – Safe and convenient transportation for employees.

- Fixed Weekends Off – Enjoy Saturday & Sunday off for better work–life balance.

- Positive Work Culture – Supportive and employee -friendly workplace.

- Annual Salary Hike – Performance -based salary increments every year.

- Performance Bonus – Additional incentives based on company and individual performance.

- Job Security – Stable and long -term career opportunity.




📌 Team Lead BPO (Non -Voice) (Kakkanad)
🏢 Leading
📍 Kakkanad

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