08 Aug
|
Leading
|
Visakhapatnam Urban
08 Aug
Leading
Visakhapatnam Urban
Key Responsibilities:
- Greet guests courteously upon arrival and escort them to their tables.
- Present menus, inform guests of daily specials, and introduce the server responsible for their table.
- Manage and update restaurant reservations and waiting lists efficiently.
- Answer phone calls professionally, handle inquiries, and record reservations accurately.
- Maintain a friendly and professional demeanor at all times, reflecting the hotel’s hospitality standards.
- Handle guest complaints or feedback courteously, referring issues to the supervisor when necessary.
- Maintain cleanliness and organization of the hostess desk, entrance area, and menus.
- Ensure guest preferences and special requests are communicated to the service and kitchen teams.
Requirements
- High school diploma or equivalent (Hotel Management diploma preferred).
- 1+ years of experience as a hostess or in guest service within a hotel or fine dining restaurant.
- Excellent communication and interpersonal skills.
- Professional appearance and pleasant personality.
- Strong organizational and multitasking abilities.
- Valuable knowledge of reservation systems and basic computer skills.
- Ability to remain calm and courteous under pressure.
- Flexible to work shifts, weekends, and holidays.