Jio is inviting application for the role Customer Service Manager

Requirement

Experience: 05-12 years

Education: Any Graduation (MBA preferred)

Job Description

- Manage end-to-end customer relationships, ensuring exceptional service delivery and SLA compliance.
- Act as the primary point of contact for customer queries, escalations, service requests, and issue resolution.
- Coordinate with Key Account Managers (KAMs) and cross-functional teams for service provisioning, activations, account changes, and customer satisfaction.
- Conduct regular customer visits, service reviews, and provide MIS/service reports while driving customer engagement initiatives.
- Resolve billing, network, and service-related issues, including reconciliation and complaint management.
- Drive invoice submission, payment collections, dispute resolution,



and ensure timely follow-up on outstanding receivables.
- Monitor collection performance, track payment commitments (PTPs), waivers, TDS postings, and raise timely alerts on risks or delays.
- Ensure compliance with organizational policies, legal regulations, and maintain high standards of customer experience and operational excellence.

Key Skill Sets:

- Customer Service Management
- Customer Experience
- Customer Relationship Management (CRM)
- Complaint & Escalation Management
- Stakeholder Management
- Service Delivery Management
- Customer Retention & Loyalty
- Debt Collection
- Complaint Management
- Resolution Management
- MIS

📌 Customer Service Manager (India)
🏢 JIO
📍 India