Job Description

Key Responsibilities:

- Team Leadership: Lead and mentor a team of Onboarding Specialists, providing guidance, support, and coaching to ensure high performance and continuous improvement.
- Process Optimization: Develop and optimize merchant onboarding processes to enhance efficiency, accuracy, and customer satisfaction. Identify bottlenecks and implement solutions to streamline operations.
- Compliance Management: Ensure that all onboarding processes adhere to regulatory requirements and internal policies. Stay up-to-date with industry regulations and implement necessary changes to maintain compliance.
- Stakeholder Collaboration: Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to align onboarding processes with overall business goals and customer expectations.
- Quality Assurance: Implement quality assurance protocols to maintain the highest standards in data accuracy and customer communication during the onboarding process.
- Reporting and Analysis: Generate regular reports and analyse key metrics to evaluate team performance and identify areas for improvement. Use data-driven insights to make informed decisions.
- Customer Focus: Uphold a customer-centric approach,



ensuring merchants have a positive onboarding experience and receive timely and accurate information throughout the process.

Required Qualifications:

- Bachelor s degree in business, Operations Management, or related field. Master s degree is a plus.
- 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization.
- Strong understanding of regulatory requirements related to merchant onboarding and payment processing.
- Exceptional analytical and problem-solving skills with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
- Demonstrated ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
- Experience with CRM and onboarding software systems is a plus.

Skills and Experience:

- 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization.
- Robust understanding of regulatory requirements related to merchant onboarding and payment processing.

📌 Assistant Manager / Manager - Merchant Onboarding (Bhubaneswar)
🏢 Airpay Services
📍 Bhubaneswar