Job DescriptionPositionExecutive / Asst. Manager – Policy IssuanceNo. of Position 1DepartmentUW, Claims Policy IssuanceFunctionPolicy issuanceReporting toChief ManagerBand5BLocationGurugramLast Date of Submission-JOB SUMMARY
KEY RESPONSIBILITIES
Operations Management: Managing workflow system/policy login system Handle production IT issues.
Responsible for identification and resolution of IT issues.
- Ensuring systemic resolution of IT production outages.
- Identify and support recent development areas to make customer journey smoother.
- Will need to work with internal stakeholders including IT, Field ops for closure / RCA and resolution of IT stuck cases and their respective follow ups till issue get resolve permanently.
Measures of Success
- Adherence to timely mail response, Resolution of IT issues, testing and launch timelines
- Timely monitoring and closure of defects
- Timely defect free delivery of new Tech requirements
Key competencies/skills required
- Excellent Verbal Written Communication Skills with ability to handle business partner
- Multi-tasking capabilities with Eye for Detail.
- Knowledge of MS-Excel/ WORD
Desired qualification and experience
- Graduate / Post-Graduate in any discipline
- 2-3 years of relevant work experience in Operations