Customer Technical Support

- Provide technical support and resolve customer queries efficiently​
- Troubleshoot application and web platform-related issues​
- Ensure timely responses while maintaining high service standards

Troubleshooting & Issue Resolution

- Diagnose and resolve technical issues across applications and platforms​
- Assist users with basic networking and web-related concerns​
- Escalate complex technical issues to the relevant internal teams

Database & Web Support

- Troubleshoot basic MySQL database queries and functions​
- Support issues related to URLs, APIs, web browsing, and HTML​
- Assist in resolving web-based application concerns

Documentation & Service Management

- Maintain accurate records of customer issues and resolutions​




- Track support requests and update relevant documentation​
- Ensure proper communication throughout the support lifecycle

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:

- Provident Fund

Application Question(s):

- We have a 2-year bond as part of this role. Are you comfortable with that?
- What is your current CTC?
- What is your expected CTC?

Experience:

- Technical support: 1 year (Required)

Language:

- English (Required)

Location:

- Andheri East, Mumbai, Maharashtra (Required)

Work Location: In person

📌 Technical Support Executive (Andheri East)
🏢 Helo.ai by viva connect
📍 Andheri East