Position: Service Desk Analyst

Come join our growing team to deliver amazing technology support experiences that fuel the vision of Dynamic Work for our employees. As a Service Desk Analyst, you will focus on delivering world-class technology support for both our employees and our workspaces, driven by the importance of the overall technology experience.

This role centers on swift resolution of employee IT issues and driving proactive improvements, all while maintaining a strong commitment to a customer-first approach. As part of a team dedicated to transforming the future of work, this position is challenging yet highly rewarding and engaging. We tackle complex problems, rely on data-driven decision-making, and prioritize the overall employee experience in everything we do.

As a member of our globally distributed remote and onsite IT support team, you will be the primary link for our internal customers. Your core responsibility is to provide essential Service Desk support to employees, which includes troubleshooting via Slack, Zoom, or Email, as well as managing and escalating high-priority incidents and concerns. Furthermore,



you will contribute to employee productivity by sharing knowledge and guiding them in the effective use of technology.

You will have a security first mindset and let policies guide how you work with our customers. You will be a solid advocate for our employees, learning and understanding their technology challenges and championing change with our technology solutions that makes it easier to get our best work done.

The successful Service Desk Analyst is expected to possess a strong grasp and proven capability in resolving issues across various technologies. This includes proficiency with hardware (Apple/Windows), mobile devices, networks, and operating systems, as well as common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta).. The ideal candidate will also have great attention to detail and will be comfortable working independently in a fast-paced environment.

Our goal is to make sure that our customers have an amazing technology experience and that they have everything they need to be successful.

📌 Service Desk Analyst (India)
🏢 Zensar Technologies
📍 India