Life at FutureWagon.

Growing a company and a career takes exceptional people with a high level of curiosity and creativity. We work tirelessly to turn innovations into profitable revenue streams for our partners. Whether you're developing a custom solution, designing product launch strategy or creating a completely new product, your role at FutureWagon will require problem solving, top notch service and a desire to learn. Ready to see what a FutureWagon career looks like?

Head of Operations

We are looking for an experienced and dynamic Head of Operations to lead and scale the operational backbone of our fast-growing D2C e-commerce brand. This role will oversee the entire operations function including supply chain, procurement, vendor management, production coordination, warehousing, fulfillment, and logistics. The ideal candidate is a strategic thinker with hands-on execution skills, capable of building efficient, scalable processes while ensuring exceptional customer experience and cost efficiency.

Key Responsibilities:

- Operations Strategy & Leadership:
- Define and implement operational strategies to support growth and profitability.
- Align day-to-day operations with company goals, balancing efficiency, quality, and scalability.

- Supply Chain & Procurement:
- Manage sourcing, procurement, and vendor relationships to ensure product quality, timely delivery, and cost optimization.
- Establish strong SLAs and performance tracking systems with suppliers and partners.

- Inventory & Demand Planning:
- Build robust forecasting models to maintain optimal inventory levels.
- Reduce stockouts and slow-moving inventory through demand analysis and sales data tracking.

- Warehousing & Fulfillment:
- Oversee warehouse operations to ensure efficient picking, packing, and dispatch.
- Manage 3PL relationships, warehouse performance metrics, and ensure 95%+ on-time dispatch.

- Order Management & Logistics:




- Streamline order processing and delivery workflows for both website and marketplace channels.
- Ensure timely, accurate, and cost-effective delivery across all regions.

- Quality & Reverse Logistics:
- Develop SOPs for quality checks at every stage — production, warehousing, and dispatch.
- Implement smooth return and replacement processes to maintain customer satisfaction.

- Technology & Automation:
- Lead adoption of ERP/WMS/OMS systems for integrated operations tracking.
- Drive automation and data-led decision-making across fulfillment and supply chain functions.

- Team Development:
- Build and mentor a strong operations team across supply chain, logistics, and procurement.
- Foster a culture of ownership, accountability, and continuous improvement.

- Finance & Cost Control:
- Monitor and control operational budgets, logistics costs, and working capital.
- Work closely with the finance team to forecast operational expenses and improve efficiency.

- Performance Measurement:
- Track key metrics such as order fulfillment rate, delivery SLA adherence, inventory turnover, and cost per order.
- Present monthly reports to leadership with insights and recommendations for improvement.

Qualifications:

- Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field (MBA preferred).
- 2-5 years of experience in operations, logistics, or supply chain management, ideally within D2C, FMCG, or e-commerce sectors.
- Proven ability to scale fulfillment operations and lead multi-city logistics functions.
- Strong analytical mindset with hands-on experience in Excel, BI tools, or ERP systems.
- Demonstrated success in vendor management, cost optimization, and process design.
- Excellent leadership, communication, and cross-functional collaboration skills.
- Comfortable working in a fast-paced startup environment with an ownership-driven mindset.

Job Location: Futurewagon Pvt Ltd, Bangalore (on-site)
Timings: 10 AM to 7 PM, Monday to Saturday

Email us your resume at: [email protected]

📌 Head of Operations (India)
🏢 FutureWagon
📍 India