Job Description – Customer Service Executive (Sales & Ecommerce)

Position: Customer Service Executive – Ecommerce & B2B

Job Summary

We are looking for dynamic and customer-focused professionals with a D2C Brand customer support background to join our team. The ideal candidate should possess excellent communication skills and be passionate about delivering exceptional customer service.

Eligibility Criteria

- Undergraduate or Graduate from any discipline.
- Minimum 2 Years of Experience in D2c Domain.
- Excellent verbal and written English communication skills.
- Comfortable working in rotational shifts.
- Experience With Interakt (A Bonus)

Roles & Responsibilities

- Handle customer queries through voice support & Chat Support.
- Provide prompt and accurate resolutions to customer concerns.




- Deliver exceptional customer service while maintaining quality standards.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain accurate records of customer interactions.
- Meet productivity, quality, and customer satisfaction targets.

Required Skills

- Excellent communication and interpersonal skills.
- Strong problem-solving and customer-handling abilities.
- Ability to multitask in a rapid-paced environment.
- Basic computer knowledge and proficiency.

Only Experienced Candidates Apply For This Position.

Pay: ₹15,000.00 - ₹32,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Customer Service Executive (India)
🏢 Shri Vijay Steel Industries
📍 India