Digital Marketing & Customer Support Executive

Job Title: Digital Marketing & Customer Support Executive
Job Type: Full-time
Location: On-site

Job Summary

We are looking for a proactive and customer-focused Digital Marketing & Customer Support Executive to join our team. The ideal candidate will handle customer support through inbound calls, conduct outbound calls for marketing and lead generation, and manage our Meta (Facebook & Instagram) business accounts and campaigns. Strong communication skills and basic digital marketing knowledge are essential.

Key ResponsibilitiesCustomer Support

- Handle inbound customer calls professionally and resolve queries.
- Provide product/service information and assist customers with their concerns.
- Escalate technical or complex issues to the appropriate team.
- Maintain accurate records of customer interactions.

Marketing & Sales

- Make outbound calls to prospective and existing customers for marketing campaigns.
- Follow up with leads and schedule appointments or demos when required.
- Promote company products and services while maintaining a positive customer experience.
- Maintain and update lead status in CRM or internal systems.

Digital Marketing

- Manage Meta Business Manager, including Facebook and Instagram pages.
- Create, monitor, and optimize Meta advertising campaigns.
- Respond to messages, comments, and customer inquiries on social media.




- Monitor campaign performance and prepare basic performance reports.
- Coordinate with the marketing team to execute promotional campaigns.

Requirements

- Bachelor's degree or equivalent experience.
- 1–3 years of experience in customer support, telecalling, or digital marketing.
- Good verbal and written communication skills in English and Hindi (additional languages are a plus).
- Experience with Meta Business Manager and Facebook/Instagram Ads.
- Basic understanding of lead generation and digital marketing concepts.
- Comfortable making outbound calls and handling inbound customer support.
- Familiarity with CRM software and Microsoft Office/Google Workspace is preferred.
- Strong organizational and multitasking abilities.

Preferred Skills

- Customer service orientation.
- Excellent communication and persuasion skills.
- Problem-solving mindset.
- Ability to work independently and as part of a team.
- Attention to detail and time management.

Benefits

- Competitive salary.
- Performance incentives.
- Training and growth opportunities opportunities.
- Friendly and collaborative work environment.
- Paid leave and other company benefits (as applicable).

Experience: 1–3 years (Preferred)
Work Schedule: Full-time

Pay: ₹10,083.47 - ₹25,930.00 per month

Location:

- Moga, Punjab (Moga) (Required)

Work Location: In person

📌 Digital Marketer and Support (India)
🏢 Anmol Suvidha
📍 India