Job description

Job Title: Training Specialist BPM & Clinic Quality

Job Summary

The Training Specialist will be responsible for planning, designing, delivering, and evaluating training programs for BPM and Clinic Quality teams. The role focuses on new hire onboarding, refresher trainings, training needs identification, and continuous improvement of learning content to ensure compliance, quality, and operational excellence.

Key Responsibilities

· Conduct new hire onboarding and refresher training sessions for BPM and Clinic Quality teams.

· Independently design, develop, update, and deliver training modules, presentations, learning materials, and assessments.

· Identify Training Needs (TNI) through performance metrics, quality audits, feedback, and business requirements.

· Align training content with process updates, quality standards, compliance requirements, and organizational goals.

· Ensure consistent and high-quality delivery of training programs across teams and processes.

· Collaborate with process owners, quality teams, and operations to ensure training relevance and effectiveness.

· Maintain accurate training records, attendance logs, assessments, and evaluation reports in line with audit and compliance requirements.

· Evaluate training effectiveness using feedback, assessments, and performance data, and recommend improvements.





· Support continuous improvement initiatives to enhance employee performance, productivity, and quality outcomes.

· Stay updated on process changes, compliance standards, and best practices within BPM and clinic quality domains.

· Manage multiple training programs simultaneously while meeting deadlines and quality expectations.

Desired Skills & Qualifications

· Graduate in any discipline
(Preference for candidates with experience in BPM, Healthcare, or Quality Training).

· Strong communication, presentation, and facilitation skills.

· Excellent analytical, documentation, and reporting skills.

· Proficiency in MS Office, especially PowerPoint and Excel.

· Ability to work independently with minimal supervision.

· Solid organizational skills with the ability to handle multiple training initiatives concurrently.

· Detail-oriented with a strong focus on quality, compliance, and continuous improvement.

Role: Process Trainer

Industry Type: BPM / BPO

Department: Teaching & Training

Employment Type: Full Time, Permanent

Role Category: Corporate Training

Education

UG: Any Graduate

Pay: Up to ₹600,000.00 per year

Benefits:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Process Trainer (India)
🏢 Sreyas Holistic Remedies
📍 India