- Patient flow and administration: Schedule and confirm appointments, register new patients, and manage their intake forms and records.
- Patient support: Greet and assist patients, answer questions, and provide information to help them navigate the healthcare system.
- Service recovery and issue resolution: Handle patient complaints and grievances, and implement solutions to recover from negative experiences.
- Coordination and communication: Collaborate with other staff and departments to ensure seamless patient care and communication, and act as a liaison between patients and the facility.
- Administrative support: Maintain patient records, handle paperwork, and assist with billing and coordination as needed.

Essential skills and qualifications

- Customer service:



Excellent communication and interpersonal skills to provide a positive and empathetic experience for patients.
- Problem-solving: Ability to handle complaints and find solutions to patient issues.
- Organization: Solid organizational skills to manage appointments, paperwork, and patient records.
- Technical skills: Proficiency in using hospital management systems to update patient records.
- Teamwork: Ability to work effectively with other healthcare professionals.
- Medical knowledge: Some roles may require knowledge of medical terminology and basic life support (BLS) or CPR.

📌 Associate - Patient Experience Management (India)
🏢 Manipal Health Enterprises
📍 India