URGENT HIRING #SHIFT MANAGER

Key Responsibilities

Operations Management

- Manage end-to-end restaurant operations during assigned shifts.
- Ensure smooth opening, mid-shift, and closing procedures.
- Monitor service speed, food quality, and guest satisfaction.
- Ensure compliance with all operational SOPs and brand standards.
- Handle customer concerns and ensure timely resolution.

Team Management

- Lead, motivate, and supervise restaurant team members.
- Conduct daily shift briefings and allocate responsibilities.
- Monitor employee attendance, grooming, discipline, and productivity.
- Train and coach team members on operational standards and customer service.
- Support onboarding of current employees.

Customer Experience

- Deliver exceptional guest service and maintain high customer satisfaction levels.
- Engage with guests and proactively address feedback.
- Ensure service recovery for dissatisfied customers.

Food Safety & Hygiene

- Ensure compliance with food safety, hygiene, and sanitation standards.
- Conduct regular cleanliness and safety checks.
- Ensure proper storage, handling, and preparation of food products.
- Maintain compliance with FSSAI and company guidelines.

Inventory & Cost Control

- Monitor daily inventory consumption and stock availability.
- Minimize wastage and control food costs.
- Conduct shift-level inventory checks and stock reconciliation.




- Coordinate with vendors and support stock ordering processes.

Sales & Business Performance

- Drive sales through effective shift management and upselling initiatives.
- Monitor key business metrics such as:
- Sales achievement
- Average bill value
- Customer satisfaction scores
- Food cost and wastage
- Support local store marketing activities.

Cash Handling & Compliance

- Ensure accurate cash management and shift settlements.
- Maintain required operational records and reports.
- Adhere to company policies and statutory requirements.

Key Performance Indicators (KPIs)

- Sales target achievement
- Customer satisfaction score
- Food quality audit score
- Hygiene and cleanliness audit score
- Employee attendance and productivity
- Food wastage percentage
- Inventory variance
- Customer complaint resolution
- Service time adherence

What We Offer

- Growth opportunities within a rapidly expanding brand.
- Performance-driven work environment.
- Learning and development opportunities.
- Competitive compensation and benefits.

Interested candidates can share their updated resume with current CTC, expected CTC - @ [email protected]

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Shift Manager (India)
🏢 JOSHH - Indian street eats
📍 India