eTutorsZone is an online tutoring company serving students across the United States. We provide personalized 1-on-1 and small-group tutoring in Math, English, Science, Coding, SAT/ACT Prep, and other academic subjects. Key Responsibilities Answer inbound calls, emails, WhatsApp messages, and chat inquiries from parents, students, and tutors. Call prospective customers who have submitted inquiries through the website, social media, or marketing campaigns. Follow up with leads to schedule free trial lessons and convert them into enrollments. Explain eTutorsZone's programs, pricing, and tutoring services to prospective families. Schedule, reschedule, and confirm tutoring sessions. Coordinate with tutors to ensure classes run smoothly and on time. Resolve customer concerns professionally and escalate complex issues when required. Send reminders for classes, payments,



and important updates. Maintain accurate customer records and update the CRM regularly. Follow up with existing customers to ensure satisfaction and encourage renewals or additional enrollments. Collect customer feedback and report service improvement opportunities. Perform other customer support and administrative tasks assigned by the Operations Manager.

Skills :

Customer-first attitude. Strong sales and follow-up skills. Excellent problem-solving ability. Attention to detail and time management. Ability to work independently in a remote workplace. Positive and professional communication style.

Pay: ₹15,000.00 per month

Work Location: Remote

📌 Operations Support Executive (India)
🏢 eTutorszone.com
📍 India