Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Operational Duties

- Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
- Monitor room availability, rates, and inventory across all distribution channels
- Ensure correct application of rate codes, packages, and promotions
- Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
- Handle complex reservations, VIP bookings, and group allocations

Team Supervision

- Assist in training, coaching, and inspiring reservation staff
- Monitor staff performance and ensure adherence to SOPs
- Prepare duty rosters and support manpower planning

Revenue & Yield Support

- Support revenue optimization by upselling rooms and services




- Ensure compliance with pricing strategies and revenue policies
- Track pick-up reports, forecasts, and booking trends
- Assist in analyzing reservation data and preparing reports

Guest Service & Quality

- Handle guest queries, complaints, and special requests professionally
- Ensure high standards of service and brand compliance
- Maintain guest profiles and ensure accurate data entry in the system

Administrative Responsibilities

- Prepare daily, weekly, and monthly reservation reports
- Maintain records, logs, and departmental documentation
- Ensure compliance with audit, payment, and cancellation policies

Qualifications

-
Degree/ Diploma in Hotel Management
- Working Knowledge of Opera, Microsoft Office.
- At least 1 year of experience at the same level.
- Luxury Hotels & Resorts experience required.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

📌 Assistant Manager - Revenue & Reservations (India)
🏢 FAIRMONT
📍 India