Position Overview:
We are seeking a Freshworks Solution Architect / Practice Lead to drive solution design, pre-sales, and delivery excellence for our Freshworks Practice. This role will provide architectural direction, manage customer engagements, and lead the internal enablement of consultants and developers.
Key Responsibilities:
Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules
Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations
Guide implementation teams on best practices, integrations, and architecture decisions
Develop standard implementation accelerators, templates, and reusable frameworks
Build and mentor a strong Freshworks delivery team and oversee quality assurance
Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment
Contribute to internal enablement programs and certification drives
Required Skills:
8–12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales)
Robust understanding of ITSM, CRM, and CX domains
Proven experience in solution design and pre-sales support
Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight
Excellent stakeholder management and communication skills
Certifications: Freshworks Architect or Product Expert certifications highly preferred
📌 ServiceNow ITOM Developer (Pune)
🏢 Emergys
📍 Pune
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