- Handle inbound/outbound customer service calls for an international voice process.
- Provide accurate information and resolve customer queries effectively.
- Ensure high levels of customer satisfaction through clear and professional communication.
- Follow process guidelines, quality standards, and compliance requirements.
- Maintain proper documentation of customer interactions.
Eligibility Criteria
- Minimum 6 months of BPO experience in an International Voice process.
- Excellent verbal communication skills in English.
- Ability to work in rotational shifts and offs.
- Strong customer-handling and problem-solving skills.
Interview Rounds
- HR Round
- Operations Round
- Client Round
Shifts & Working Days
- 5.5 days working
- Rotational shifts and rotational weekly offs
Cab Facility
- Males: ₹180 per night shift (cab allowance)
- Females: One-sided cab facility during odd hours
Assessment
- Versant: C1 – US Voice (Mandatory)
Interested candidate can share updated resume at (phone hidden).