Role summary Own post-onboarding performance for our client accounts. Monitor their voice AI calling campaigns, diagnose drops in performance, and take direct action to fix them.
Compensation ₹25,000/month + ESOPs
What you'll actually do
- Daily/weekly check of campaign performance per client (connect rate, conversion, drop-off points)
- Spot underperforming call flows and resolve issues directly where possible
- Escalate to the tech team only when it needs a platform-level fix
- Run client calls to report performance and explain what's being optimized
- Maintain a tracker of changes made, per client
Must-have skills
- Can read and edit an LLM prompt without hand-holding (understands instructions, variables, tone control)
- Comfortable with spreadsheets/dashboards to track metrics
- Basic understanding of how voice AI works at a concept level, not engineering depth
- Clear communicator, can explain a fix to a non-technical client without jargon
- Self-starter, can own a client relationship without daily supervision
Nice to have
- Past experience in a CS/support role at a SaaS or D2C tools company
- Exposure to Shopify or D2C ops
- Has used ChatGPT/Claude for actual work, not just casually
Experience level 0-2 years
Work timings 9am to 5:30pm, remote
Pay: ₹13,418.47 - ₹25,000.00 per month
Advantages:
- Work from home
Work Location: Remote
📌 Customer Service Manager (CSM) (India)
🏢 Scalysis
📍 India
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