08 Aug
|
EXL Service
|
Gurugram
08 Aug
EXL Service
Gurugram
Job Description: § Assist Customers: Handle inquiries related to order status, product availability, and payment information via calls, emails, and chat.
§ Positive Attitude: Maintain a professional and empathetic demeanor when interacting with customers.
§ Payment Queries: Address customer questions about payment status, overdue payments, and collections.
§ Complaint Resolution: Acknowledge and resolve customer complaints promptly.
§ Product Knowledge: Possess in-depth knowledge of client products to address customer queries effectively.
Responsibilities: Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides productive, effective, quality customer service for Primary Care scope of work
Qualifications: Education Diploma with 0 - 3 years of relevant experience
📌 Executive (Gurugram)
🏢 EXL Service
📍 Gurugram