- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working setting.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)