- Respond promptly to WhatsApp inquiries.
- Understand customer health goals and recommend suitable products.
- Explain product benefits, ingredients, and usage.
- Convince customers to purchase monthly or long-term subscriptions.
- Handle customer objections professionally.
- Follow up with interested customers until the sale is closed.
- Cross-sell and upsell complementary products.
- Process orders and coordinate with the dispatch team.
- Maintain customer records in the CRM.
- Achieve daily and monthly sales targets.
- Provide post-purchase support to encourage repeat purchases.
Skills Required
- Excellent Hindi and English communication.
- Strong sales and persuasion skills.
- Experience in WhatsApp or inside sales.
- Basic knowledge of nutrition or healthcare products (training can be provided).
- Comfortable using CRM software and WhatsApp Business.