SOC/NOC Manager or Director (MSP) – High Ownership Role

Hyderabad, India | Full-Time | Partial U.S. Overlap
Compensation: ₹12L+ per year

About the Role

We are building a SOC and NOC operation from scratch in Hyderabad.

This is not a maintenance role. This is a build and lead role.

You will:

- Define the structure
- Build the team
- Implement SOPs
- Own delivery and performance

If you have only worked in structured environments without building processes, this role is not for you.

What You Will Own

Build and Execution

- Design SOC/NOC structure, shifts, escalation paths
- Create SOPs, runbooks, incident response workflows
- Define SLAs, KPIs, and reporting standards
- Stand up monitoring, alerting, and response processes

Team Buildout

- Hire SOC Analysts and NOC Engineers
- Build and manage a 24/7 team structure
- Set accountability and performance standards

Operations

- Own incident response, escalation, and resolution
- Improve response time, alert quality, and uptime
- Ensure consistent service delivery across multiple clients

Client Communication

- Communicate directly with U.S.-based stakeholders
- Provide clear, structured reporting on incidents and risks
- Handle escalations without delays or confusion

Hard Requirements (Do Not Apply If Missing)

- Experience building or scaling a SOC or NOC team




- Experience in an MSP or multi-client environment
- Solid understanding of:
- SIEM, EDR, alerting tools
- Networking, firewalls, and infrastructure
- Proven leadership experience managing technical teams
- Strong spoken and written English for client communication

Disqualifiers

- Only worked as an individual contributor
- No experience in SOC/NOC environments
- No exposure to client-facing communication
- Background limited to internal IT with no multi-client delivery
- Unable to explain past incidents, escalations, or team structure clearly

What We Will Evaluate

- How you built or improved a SOC/NOC operation
- Your approach to incident response and escalation
- Your ability to define processes and enforce them
- Your communication with clients and leadership
- Your ability to hire and build a team

Success in This Role

- SOC/NOC fully operational with clear processes
- Team hired and performing within defined SLAs
- Clean reporting and strong client communication
- Reduced incidents, faster response times, better outcomes

To Apply

Submit:

- Resume
- Summary of a SOC/NOC team you built or managed
- Tools and platforms you have worked with
- Your expected salary

Job Types: Full-time, Permanent

Pay: From ₹100,000.00 per month

Work Location: In person

📌 SOC/NOC Manager or Director (MSP) (Hyderabad)
🏢 Technology Services
📍 Hyderabad