Project Role: Application Support Engineer
Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Network Infrastructures
Good to have skills: NA
Minimum 5 year(s) of experience is required
Educational Qualification: 15 years full-time education

Summary:

We are looking for an experienced DDI Engineer with strong expertise in DNS, DHCP, and IP Address Management (DDI) platforms, specifically Men & Mice Micetro and Infoblox. The candidate will be responsible for design, implementation, administration, troubleshooting, automation, and operational support of enterprise DDI infrastructure across on-premises and cloud environments. The role requires deep understanding of enterprise DNS architecture, IPAM management, DNS security, DNS delegation, GSLB concepts, and integration with network/security platforms.

Roles & Responsibilities:

- Manage and administer enterprise DDI infrastructure using Micetro and Infoblox.
- Configure and maintain authoritative, Recursive DNS, DHCP services and IPAM solutions.
- Handle DNS zone creation, delegation, forward/reverse lookup zones configurations.
- Perform onboarding and migration of DNS zones between legacy and DDI platforms.
- Configure and troubleshoot DNS forwarding, Conditional forwarding, Split-horizon DNS, Anycast DNS concepts.
- Implement DHCP scopes, reservations, failover, and lease management.
- Manage IP address allocation, subnet planning, and IP utilization reporting.
- Monitor DNS/DHCP health, availability, and performance.
- Troubleshoot DNS resolution, replication, latency, and delegation issues.




- Support automation.
- Participate in incident management, root cause analysis (RCA), and change management activities.
- Create operational documentation, SOPs, and knowledge articles.
- Collaborate with security, network, and project teams for DNS requirements.

Professional & Technical Skills:

- DDI Platforms: Solid hands-on experience with Micetro (Men & Mice) & Infoblox NIOS, Experience in Grid architecture and management.

- DNS Expertise: DNS record types A, AAAA, CNAME, MX, PTR, NS; Recursive vs Authoritative DNS; Iterative vs Recursive queries; DNS delegation, Zone transfer; DNSSEC; Conditional forwarding; Split DNS.

- DHCP/IPAM: DHCP failover and high availability, Scope management, Lease troubleshooting, IP subnetting and CIDR, IP planning and utilization management.

- Automation/Scripting: Experience in automation and scripting (Python, Ansible, or similar). Experience with AI-aided network observability and management tools. Understanding of Agentic AI frameworks for network operations. Ability to troubleshoot complex network incidents and infrastructure issues.

- Communication: Excellent communication and collaboration skills.

Certifications (Required/Preferred/Similar):

- Infoblox Certified Professional (ICP)
- Infoblox DDI Expert certification
- AWS/Azure certifications
- CCNA/CCNP

Additional Information:

- The candidate should have minimum 6-8 years of experience in large enterprise DDI implementation.
- This position is based at our Bangaluru/Hyderabad office.
- A 15-year full-time education is required.
- Flexible working in client time zone.

Locations

- Job No. ATCI-5609968-S2027357 | Hyderabad | Required Skill: Network Infrastructures

📌 Application Support Engineer (Secunderabad)
🏢 Accenture
📍 Secunderabad