1. Escalation management - track and close escalation
2. Monitor escalation closure KPIs and publish daily/weekly/monthly reports
3. Drive happy call program for sample calling of customers & publish weekly reports
4. Assist training team in content preparation
Education Requirement
- Graduation, MBA preferred
Experience Requirement
- 8 - 10 years
Skills & Competencies
1. Prior experience in service planning
2. Service network management
3. Escalation management
4. Service audits
5. Customer relationship management
6. Complaint management
Please update your profile and upload resume to apply.