The Restaurant General Manager is responsible for the overall operations, profitability, guest satisfaction, and team leadership of a high-end specialty restaurant. The role ensures exceptional dining experiences by maintaining the highest standards of service, food quality, hygiene, and operational excellence while achieving financial and business objectives.
Job Expectations:
Key Responsibilities
- Oversee the complete day-to-day operations of the specialty restaurant, ensuring smooth and effective service.
- Lead, mentor, train, and develop Assistant Restaurant Managers, Captains, Stewards, Hostesses, and service staff.
- Ensure exceptional guest satisfaction by delivering personalized and memorable dining experiences.
- Handle guest complaints professionally and ensure timely resolution to maintain high service standards.
- Achieve monthly and annual revenue, profitability, and departmental KPI targets.