Company Description Aditya Birla Capital Digital (ABCD) is a unified digital platform designed to simplify everyday finance for individuals across India. The company offers a one-stop solution for UPI payments, bill settlements, instant loans, smart investments, and insurance, helping users manage all key financial needs in one place. By eliminating the need to juggle multiple apps or deal with complex financial terminology, ABCD focuses on intuitive, easy-to-use digital experiences. The culture emphasizes making money management fast, empowering, and fully digital, appealing to team members who value innovation and customer-centric design. ABCD aims to build a stress-free, enjoyable way for people to engage with their finances.

Role Description The Relationship Officer is a full-time, on-site position based in Chhatrapati Sambhajinagar. The role involves building and maintaining strong relationships with customers, understanding their financial needs, and guiding them toward suitable digital solutions offered by Aditya Birla Capital Digital. Day-to-day responsibilities include onboarding new customers, explaining product features, assisting with app usage, resolving queries, and ensuring a positive customer experience across payments, loans, investments, and insurance. The Relationship Officer will collaborate with branch and regional teams to achieve business targets, gather customer feedback, and share insights to improve services. The role also requires regular follow-ups,



documentation accuracy, and adherence to compliance and company policies.

Qualifications

- Strong customer relationship management and client servicing skills, with the ability to build trust and long-term engagement.
- Excellent communication and interpersonal skills, including explicit speaking, active listening, and the ability to explain financial products in simple terms.
- Basic understanding of retail financial products such as payments, loans, investments, and insurance, with a willingness to learn digital financial solutions.
- Comfort with mobile and web-based applications, digital onboarding processes, and using CRM or related tools to track customer interactions.
- Goal-oriented mindset with the ability to meet sales or business targets ethically while maintaining high service quality.
- Strong organizational skills, attention to detail, and reliability in handling documentation and compliance requirements.
- Ability to work in an on-site environment, collaborate with cross-functional teams, and adapt to a fast-paced, evolving digital finance landscape.
- Educational background in commerce, finance, business, or a related field is preferred; relevant experience in banking, NBFC, or financial services is an advantage.
- Proficiency in English and local/regional languages used in Chhatrapati Sambhajinagar will be beneficial for engaging diverse customers.

📌 Relationship Manager (India)
🏢 ABCD Aditya Birla Capital Digital
📍 India