Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. The Academy is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA delivers specialized preparatory programs for major language tests and healthcare licensing exams, supported by experienced trainers certified by international bodies. The institution combines evidence-based teaching methods, digital tools, personalized coaching, and app-based learning to serve both online and in-person learners. Its mission is to expand global opportunities for students and professionals across sectors such as healthcare, IT, engineering, hospitality, aviation, tourism, and communications.

Role Description The Relationship Manager is a full time, on-site role based at the Medcity International Academy campus in Kochi. This role involves building and maintaining strong relationships with students, parents, institutional partners, and other stakeholders to support enrollment, retention, and successful course completion. The Relationship Manager will handle inquiries, conduct consultations, guide prospective learners through course options, and coordinate admissions and onboarding activities. Daily responsibilities include managing follow-ups,



maintaining accurate records in CRM or similar systems, facilitating feedback collection, and collaborating with academic and administrative teams to improve learner experience. The role also includes representing the Academy at events, supporting outreach initiatives, and ensuring consistent communication that aligns with MIA's mission and service standards.

Qualifications

- Strong relationship management, customer service, and stakeholder engagement skills, with the ability to build trust and maintain long-term connections.
- Excellent communication skills (spoken and written English), interpersonal skills, and presentation abilities suitable for counseling sessions and group interactions.
- Solid organizational, time management, and follow-up skills, including experience with CRM tools or student management systems.
- Basic proficiency in sales or admissions processes, including lead handling, counseling, conversion, and documentation.
- Ability to collaborate effectively with academic, marketing, and operations teams to coordinate student services and events.
- Bachelor's degree in Business, Education, Communications, or a related field; experience in education, training, or counseling environments is preferred.
- Comfort working in a fast-paced, target-driven setting with a strong focus on learner satisfaction and ethical practices.
- Knowledge of international exams or professional training programs (e.g., IELTS, OET, NCLEX, etc.) will be an added advantage.

📌 Relationship Manager (India)
🏢 Medcity International Academy
📍 India