Role: Major Incident ManagerExperience: 6 to 8 yrsLocation: Bangalore, Chennai, Pune, Hyderabad6 - 8 years of experience with solid background in ITSM processes and ticket management tool (Service Now).Service Management – Ensure services remains GREEN and work closely with technical teams to resolve the incidents within SLAs and with appropriate solution.Proactive application monitoring, Supplier and Stakeholder management, Service Reviews & Reporting.Major Incident Management – should be able to handle Facilitation, Communications, Escalations, and Post-Incident review for major incidents. In case of major incidents, associate should be able to create a war room by identifying all relevant stakeholders and drive the investigation to either a workaround or resolution along with keeping stakeholders updated on the progress throughout the incident’s lifecycle.Change Management – Chair the CAB calls and follow change management process for Failed/Backed out changes.Overseeing Service Transition from development teams, agreeing for warranty period and providing Sign-off.

📌 Major Incident Manager (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad