HCLTech Walk-In Drive | Quality Assurance Analyst - Operations? We're Hiring! Join Our Walk-In Drive for Quality Assurance AnalystAre you passionate about quality, customer experience, and process improvement? We are looking for talented professionals to join our Operations team as a Quality Assurance Analyst.Date: 8th and 9th August'26Time: 10:30 AM to 2:30 PM ISTAddress: HCL Technologies Ltd.No. 602/3, 138, Elcot Special Economic Zone (SEZ), Gate 2, Tower 4, Near Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai, Tamil Nadu 600119, India.Note: Do not carry laptop, carry only ID proof and resume.Position Details:Job Title: Quality Assurance AnalystFunction: OperationsExperience: 1-3 YearsQualification: Bachelor's Degree PreferredKey Responsibilities:Conduct quality reviews of customer interactions and operational processes.Monitor, evaluate,



and provide constructive feedback to employees.Identify training needs and support performance improvement initiatives.Prepare quality reports and analyze trends to recommend process enhancements.Collaborate with operations leaders and training teams to improve service quality.Ensure consistency in quality standards across teams and locations.Perform root cause analysis and drive continuous improvement activities.Participate in calibration sessions and quality governance discussions.Required Skills:Quality Assurance / Quality Monitoring experience.Excellent communication and coaching skills.Strong analytical and problem-solving abilities.Customer service and operations background.Ability to work in a fast-paced environment.Proficiency in Microsoft Office applications.Strong organizational and stakeholder management skills.Preferred Qualifications:Experience in Customer Service, Operations, or Call Center Quality.Knowledge of Gas & Electricity Industry and Retail Energy Markets is an added advantage.Familiarity with sales, marketing, and business operations processes.Why Join Us?✅ Growth-oriented work environment✅ Prospect to drive quality excellence✅ Collaborative and supportive team culture✅ Exposure to diverse operational functionsContact person: Shine Albert

📌 Quality Assurance Analyst (Chennai)
🏢 HCLTech
📍 Chennai