About Apsona

Apsona is a growing company in the Salesforce ecosystem, serving thousands of customers including large non-profits and educational institutions. Our tools empower Salesforce administrators with advanced reporting, document generation, and data management capabilities.

Role Summary

We are seeking a high-caliber Technical Support & Solutions Engineer. This role combines technical troubleshooting, Salesforce administration support, and proactive solution building to ensure our customers maximize their investment in Apsona products. The specialist will serve as a bridge between customer needs and our technical capabilities, ensuring high satisfaction and product adoption through technical excellence and empathetic communication.

Core Responsibilities

- Product Support: Act as the primary point of contact for technical inquiries. This includes investigating complex technical issues, troubleshooting product features, and guiding customers through diagnostic steps to reach a resolution efficiently.

- SF Admin Support: Assist customers with Salesforce-specific tasks such as managing permissions, automation, and data integrity as they relate to Apsona integrations. You will help admins optimize their Salesforce environment to work seamlessly with our tools.

- Product Solutions Building: Collaborate with customers to design and build custom solutions using Apsona tools.



You will analyze business requirements and translate them into technical configurations that solve complex data and reporting challenges.

- Customer Onboarding & Training: Lead onboarding sessions for new users, providing clear instructional guidance and follow-up to ensure successful product adoption.

- Feedback Loop: Share critical customer insights and technical feedback with the product team to drive continuous service improvements.

Who You Are

- A customer-facing professional who can explain complex technical concepts in simple, accessible terms.

- A problem-solver capable of diagnosing issues independently in a remote, fast-paced environment.

- An expert in Salesforce administration with a passion for building efficient systems.

Qualifications

- 1 to 3 years of experience in B2B SaaS customer support or Salesforce consulting.

- Salesforce Admin certification is a plus.

- Strong proficiency in Salesforce reporting, dashboards, and automation tools.

- Exceptional written and verbal communication skills.

- Strong organizational skills with the ability to manage multiple tasks and priorities.

- Proficiency with SaaS tools or the ability to quickly learn new software applications.

- Experience working in a B2B SaaS setting is a plus.

📌 Technical Support Engineer (India)
🏢 Apsona Technologies India
📍 India