Data & Time: (Aug 8th) / 12.00 PM - 3.00 PM

Venue: ADP Boulevard, Survey No:88/AA and 88/E, Nanakramguda Village, Serilingamapally Mandal, Ranga Reddy District Hyderabad, Telengana - 500008

Role Overview

We are seeking a client-facing International Voice Process Executive with 2 to 7 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.

Key Responsibilities

- Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls
- Handle inbound/outbound customer interactions with professionalism and clarity
- Understand client requirements and provide accurate, timely resolutions
- Ensure high levels of customer satisfaction (CSAT) through quality service
- Build and maintain strong client relationships through effective communication
- Document customer interactions and updates in CRM systems




- Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)
- Identify opportunities for process improvement or upselling (if applicable)
- Escalate critical or unresolved issues to appropriate teams

Required Skills

- Excellent spoken English with neutral/global accent
- Solid client-handling and interpersonal skills
- Ability to manage difficult conversations professionally
- Active listening and problem-solving abilities
- Ability to work in night/rotational shifts

Qualifications

- Graduate in any discipline
- Mandatory -2 to 7 years of experience in International Voice / Client-Facing roles

Preferred Skills

- Experience handling global clients (US/UK/AU markets)
- Exposure to customer support, service delivery, or account management
- Sales or cross-selling experience (for blended processes)
- Ability to handle high call volumes and multitask

📌 Hiring Drive - || Client Support Specialist || Hyderabad (Aug 8th)
🏢 ADP
📍 Hyderabad