Job DescriptionHiring: Customer Service Executive | Nuvo Aeon Diamond & Jewellery Pvt. Ltd. | Remote NNuvo Aeon Diamond & Jewellery Pvt. Ltd. is seeking a Customer Service Executive to serve as the first point of contact for our customers across chat and email. This is a fully remote, night-shift position. NRole OverviewnTheCustomer Service Executive will handle customer queries, guide customers through their purchase journey, and support conversions through consultative, pressure-free assistance — there are no hardcore sales targets in this role. NKey Responsibilitiesn N Handle customer queriesvia chat and email promptly, accurately, and professionally N Resolve customer doubtsrelated to products, orders, shipping, returns, and policies N Guide purchase decisions through soft,



consultative selling when customers reach out with queries N Coordinate with internal teams to resolve order-related issues and ensure a seamless customer experience N Maintain accurate records of customer interactions and escalate issues where required NnCandidate Profile Nn Prior experience in e-commerce customer support (mandatory) N Excellent written and verbal communication skills N Willingness to work night shifts on a regular basis, including weekends N Customer-first attitudewith the ability to handle queries patiently and empathetically N Experience in the jewellery or diamond industry will be an added advantage NnPosition Details NLocation: Remote (Work from Home) NShift: Night shift Nn Employment Type: Full time N

📌 Customer Service Executive (Alibag)
🏢 NUVO AEON DIAMOND AND JEWELLERY
📍 Alibag