- Develop and execute strategic account plans with explicit goals, growth objectives, and success metrics.
- Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
- Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
- Forecast and track key account metrics, including revenue, retention, and satisfaction.
Relationship Building
- Build deep, trusted partnerships with senior stakeholders across top accounts.
- Proactively engage to understand evolving business needs and strategic priorities.
- Strengthen credibility through insight-driven recommendations and consistent follow-through.
Revenue Generation
- Identify and execute upselling and cross-selling opportunities to drive account expansion.
- Lead contract negotiations to maximize revenue, profitability, and long-term value.
- Partner with leadership to shape commercial strategy and account growth plans.
Customer Success
- Guide clients through their journey from activation to adoption, growth, and advocacy.
- Monitor account health and address risks proactively.
- Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.
Market Intelligence
- Stay informed on industry trends, competitor movements, and customer insights.
- Leverage market data to refine account strategies and uncover growth opportunities.