Role Purpose

To maintain a positive employee work environment by handling employee grievances, ensuring policy compliance, driving engagement initiatives, supporting disciplinary processes, and reducing attrition across the call center operations.

Key Responsibilities

Employee Relations

- Address employee grievances and resolve workplace issues within defined timelines.
- Conduct one-on-one counselling sessions with employees.
- Support managers in handling disciplinary matters and performance-related issues.
- Ensure fair and consistent implementation of company policies.

Employee Engagement

- Plan and execute employee engagement activities, recognition programs, and cultural events.
- Conduct employee satisfaction surveys and recommend improvement initiatives.
- Celebrate birthdays, festivals, rewards & recognition, and team-building activities.

Attrition & Retention

- Track daily and monthly attrition trends.
- Conduct stay interviews and identify retention opportunities.
- Coordinate exit interviews and prepare attrition analysis reports.
- Recommend action plans to improve employee retention.

Compliance & Policy Management

- Ensure adherence to HR policies, attendance, code of conduct, and workplace discipline.
- Assist in domestic inquiries and disciplinary actions when required.
- Maintain documentation related to warnings, counselling, and disciplinary records.




- Support statutory compliance related to labor laws.

HR Operations Support

- Coordinate employee confirmation, transfers, and internal movements.
- Ensure timely issuance of warning letters, appreciation letters, and other HR communications.
- Maintain employee records and confidential documentation.

MIS & Reporting

- Prepare daily, weekly, and monthly ER dashboards.
- Analyze absenteeism, grievances, disciplinary cases, and engagement metrics.
- Present actionable insights to HR leadership.

Key Skills

- Employee Relations
- Grievance Handling
- Conflict Resolution
- Employee Engagement
- Labor Law Basics
- HR Policies & Compliance
- Attrition Management
- Exit Interview Management
- MS Excel (VLOOKUP, Pivot Tables, Reports)
- HRMS

Key Competencies

- Strong communication and interpersonal skills
- Problem-solving and conflict management
- High emotional intelligence
- Stakeholder management
- Confidentiality and integrity
- Analytical mindset
- Ability to work in a fast-paced call center setting

Key Performance Indicators (KPIs)

- Grievance resolution within SLA
- Employee engagement participation rate
- Reduction in voluntary attrition
- Improvement in employee satisfaction scores
- Timely closure of disciplinary cases
- Compliance with HR policies and audit requirements
- Accurate and timely ER MIS reporting

📌 Employee Engagement Executive (Gurugram)
🏢 Nirvasa Ayurveda
📍 Gurugram