This is a senior individual contributor role reporting directly to the CEO. You own how Ratch behaves the end-to-end flows, interaction design, and behavioural research behind them. This is not a brand or visual role, and not a management role. You are the person who decides what happens, in what order, with what framing, on every surface that has a flow or interaction. You partner with a peer brand/visual designer who owns the visual system, typography, and brand register; the CEO arbitrates any tie on a shared surface.

Responsibilities

- Own end-to-end flows, interaction design, and behavioural research across the adaptive AI interview, the multimodal evidence package, the hiring-manager intake and review experience, and the recruiter workflow.
- Design how the product behaves when the AI is uncertain, low-confidence, or in error states, explainability, human-in-the-loop, and trust-under-scrutiny moments.
- Hold contradictory emotional registers for candidates, recruiters, and hiring managers inside one coherent system without it splitting into three disjointed products.
- Build evidence-backed journey maps that surface where trust breaks for each actor and propose interventions you can ship.
- Ship live, buildable flows and prototypes, not just decks, frameworks, or research artefacts.
- Establish a lightweight, repeatable research cadence (behavioural, ethnographic, or service-design flavour your call).




- Partner with a peer brand/visual designer; define a working seam protocol for shared surfaces.
- Defend interaction decisions with research evidence in front of the CEO, recruiters, and hiring managers.

Requirements

- Behavioural instinct for trust and resistance under stakes: you read why a human distrusts, stalls, or disengages in a high-consequence moment, and design against it.
- Mindset for non-deterministic, consequential output: you are comfortable designing when the system can be wrong, uncertain, or surprising.
- Bias to ship: you convert thinking into live, buildable flows and prototypes; you do not stop at decks.
- Senior-level judgment in 01 ambiguity; can operate with light direction.
- Worked example of designing around a system being wrong or uncertain: AI or any high-stakes domain.

Good-to-Have

- Shipped experience on a literal AI product where the system can be wrong.
- Adjacent high-uncertainty, high-consequence domains: clinical/decision support, risk and fraud, fintech/trading, safety systems, large-scale recommendation.
- Robust information or evidence design experience in complex enterprise UX, dashboards, or data visualisation.
- Background in behavioural science, service design, psychology, ethnography, or a research-driven PM/design role (formal UX-research credentials not required).

This job was posted by Ayushi Mishra from Intellicar.

📌 Senior Product Designer (Bengaluru)
🏢 Intellicar
📍 Bengaluru