Manage manufacturer relationships, enhance brand visibility, and ensure seamless business operations through effective coordination and process improvements.
Key Responsibilities
Job Responsibilities(JR) : 6 - 8 Areas
Manufacturer Relationship Management; Build and maintain strong relationships with manufacturers; Coordinate with manufacturers for new business proposals and limit reviews; Ensure adoption of digital tools in dealer finance; Provide special support for month-end, urgent, and festival season billing; Billing and Transaction Management; Oversee smooth functioning of the indent clearance process; Collaborate with credit, operations, supply chain,
and BTG teams for seamless business flow; Provide best-in-class services to channel partners and ensure customer satisfaction; Sales Support and Query Management; Support sales teams by addressing queries and providing solutions; Monitor key parameters like deferrals, TAT, delinquency, and overdues to improve portfolio performance; Roll out specific MIS for stressed portfolios and SOT accounts; MIS and Reporting; Provide accurate and timely MIS on key business parameters to senior management; Update teams on policy changes, current policies, and critical communications; Complaint and Audit Management; Handle MD complaints and CRM escalations; Resolve audit queries and coordinate with regions for compliance; Process Efficiency and System Enhancement; Monitor login desk and address FTNR issues; Work with BTG on innovation and new process flows; Implement process-related changes within stipulated timeframes.
New process flow as system enhancement.
Education
Graduation, Post-Graduation preferred.
Certifications
None specified.
Key Competencies
Sales and relationship management, communication, planning and organizing, negotiation, influencing.