- Serving as a single point of contact for customer relationships across the globe.
- Working with these customers to determine the best way CARPL can add value to their respective clinical / research workflows.
- Training customers on using CARPL.
- Documenting feature requests and customization requests from customers.
- Liaising with CARPL's engineering and product teams to prioritize and implement these requests.
- Drive deployment documentation, writing project charters, ethical submissions, etc. for these customers.
- Own project planning, tracking progress, and ensuring that projects are completed within the established timelines.
- Effectively engaging with both internal and external stakeholders to understand their needs, concerns, and expectations related to projects and initiatives.
- Excellent communication skills, both written and verbal,
with the ability to communicate complex medical concepts in a explicit and accessible manner.
Skills & Experience
- Experience - 1 to 2 years in a customer-facing role, ideally in customer success or account management, preferably in healthcare.
- Familiarity with clinical or research environments, and understanding the challenges and nuances of these fields.
- Experience in working with customers from diverse geographic locations, understanding cultural differences, and tailoring communication and support accordingly.
- Demonstrated experience in owning and managing projects from initiation to completion, ensuring adherence to timelines and customer satisfaction.
- Interpersonal Skills: Being able to build rapport, foster trust, and cultivate positive relationships with partners is crucial for long-term success in this role.