C.H. Robinson is looking for a **Gateway Manager - Air** to lead our import and export gateway operations, driving service excellence, operational performance, and financial results. In this role, you will lead and develop a high-performing team, foster a culture of growth and accountability, and collaborate across our global network to deliver customer-focused air freight solutions. You will play a key role in customer retention and growth, carrier and warehouse partner management, pricing strategy, and the continuous improvement of gateway operations to ensure exceptional service delivery and business success. **If you're a results-driven logistics leader who thrives in a fast-paced environment and is passionate about developing people, driving operational excellence, and creating meaningful customer impact, we'd love to hear from you!** **Responsibilities:** The duties and responsibilities of this position consists of, but are not limited to, the following: **Leadership:** + Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction + Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process + Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports + Play major role in recruitment, onboarding, and continuous development of talent + Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews **Communication:** + Regularly share industry news, department changes, and process updates to department + Provide guidance to employees on how to respond to complex consolidation scenarios + Collaborate with all relevant regional leadership and air/ocean service line management to ensure efforts are in alignment with company and regional initiatives + Proactive collaboration with the C.H. Robinson overseas gateway network on core lane carrier selection and performance evaluation **Strategy:** + Collaborate closely with the pricing teams to ensure volume growth and optimize profitability + Collaborate with branch leaders to deliver effective problem resolution and process improvement + Set quantitative, qualitative, and personalized objectives for Department supervisors + Design, control,



and maintain the process for successful service delivery + Support branches in the region through onsite visits working to enhance awareness and understanding of our capabilities as it relates to gateway services development + Work with the gateway leadership team to "activate the network" and promote gateway services **Customer Service:** + Serve as a role model in developing relationships with carriers, origin counterparts, and destination partners critical to the success of our clients' transportation and supply chain systems + Troubleshoot and design solutions for complex scenarios + Accountable to ensure the gateway team supports business development within our global branch network **Operations:** + Maintain an up-to-date database, inclusive of core lanes, service level pricing and carrier schedules + Mitigate operating expenses by actively managing resources against activity forecasts + Ensure carrier strategies are aligned with the Gateway operation including lane-based development + Support route development, local and regional sales staff in tailoring optimal customer solutions throughout the region + Create and manage reporting functions which can track, measure and analyze performance and efficiency relative to our gateway product and services + Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance + Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers + Manage and revise best practice and SOP materials + Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the consolidations + Other duties or responsibilities as assigned according to the team and/or country specific requirements **Required Qualifications:** + Bachelor's degree from an accredited college or university + Minimum 5 years of Global Forwarding Airfreight or Gateway experience + Minimum 3 years of direct people management experience **Preferred Qualifications:** + Proven flexibility & adaptability to product and customer needs + Time management and organizational skills + Excellent written & verbal communication skills + Ability to work flexible hours as needed + High sense of urgency with the ability to work with ambiguity + Values a diverse and inclusive work environment **Your Health, Wealth, and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: + Group Mediclaim Policy (GMC) + Group Personal Accident (GPA)



policy + Covid-19 related coverage and reimbursement + Employee State Insurance Corporation (ESIC) + Group Term Life (GTL) Insurance Plan for employees + Employee Stock Purchase Plan (ESPP) + Investment Declaration & Flexi Benefit Plan + Variable Pay based on position + Flexible work arrangements + Paid Privilege, Casual and Sick Leaves + Paid Maternity & Paternity Leaves + Paid Compassionate Leaves + Paid Public Holidays + Paid time off to vote + Reward & Recognition Program + Wedding Allowance + Special Mobility Assistance + Employee Wellness Initiatives + Plus a broad range of career development, networking, and team-building opportunities **Equal Opportunity** C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the straightforward to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .

📌 Manager Gateway - Air (Bengaluru)
🏢 C.H. Robinson
📍 Bengaluru