At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.

We are currently looking for a dedicated Integration Support Engineer to join one of our clients' teams. If you're looking for an exciting chance to grow in an cutting-edge environment, this could be the perfect fit for you.

Responsibilities

- Provide technical support for customer integration-related issues.

- Troubleshoot and resolve API, webhook, and authentication-related problems.

- Analyze application logs and debug technical issues to identify root causes.

- Write and execute SQL queries for data validation and issue investigation.

- Monitor and support integrations between internal systems and third-party applications.

- Manage and track customer issues through Jira or similar ticketing platforms.

- Collaborate with Engineering, Product, and Customer Success teams to resolve complex technical issues.

- Communicate effectively with customers regarding issue status, resolutions, and best practices.





- Document troubleshooting procedures, resolutions, and integration workflows.

- Ensure timely response and resolution of support tickets while maintaining high customer satisfaction.

- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

- 0–3 years of experience in Technical Support, Integration Support, Software Development, or a related role.

- Strong troubleshooting and analytical skills.

- Hands-on experience with SQL and database queries.

- Understanding of REST APIs, webhooks, and integration concepts.

- Knowledge of authentication mechanisms such as API Keys, OAuth, or JWT.

- Ability to analyze logs and debug technical issues.

- Familiarity with Jira or similar ticketing systems.

- Strong communication and customer-handling skills.

- Ability to take ownership and work independently.

📌 Integration Support Engineer (Fatorda)
🏢 TechBiz Global
📍 Fatorda