Key Responsibilities:

- Provide remote assistance to field teams to diagnose and troubleshoot hardware issues with Dozee devices.
- Use diagnostic tools and software such as Grafana, Postman, etc., to remotely assess technical issues.
- Identify root causes and provide effective solutions or guide field teams in implementing temporary fixes until permanent resolution.
- Collaborate with field teams, engineering, and product teams to escalate complex issues and implement long-term solutions.
- Maintain detailed logs of technical issues, troubleshooting steps, resolutions, and communications with field teams.
- Provide explicit instructions to field staff and customers, ensuring understanding of troubleshooting processes and solutions.
- Stay updated with product updates, troubleshooting techniques, and hardware knowledge for effective support.
- Provide insights on recurring issues and suggest improvements to enhance product reliability and support efficiency.

Skills: Coding, Consulting, Business Excellence, Automation, Analytical

Experience: 3.00-5.00 Years

📌 Technical support engineer (Bengaluru)
🏢 Dozee
📍 Bengaluru