Key Responsibilities:

Troubleshooting Support

- Diagnose and resolve customer-reported issues on Dozee devices (sensors, gateways, Android management).
- Perform root cause analysis of hardware, firmware, and network failures, and drive corrective actions.
- Document incidents in JIRA (or equivalent) and maintain explicit, actionable knowledge-base articles.
- Monitor network performance, latency, and packet loss; recommend optimizations for reliable uptime.
- Assist in firmware updates, over-the-air (OTA) rollouts, and version management.

Data Analytics & Reporting

- Analyze telemetry and logs to identify patterns and anomalies.
- Generate weekly/monthly reports on device health metrics, uptime statistics, and MTTR (Mean Time To Repair).




- Propose data-driven improvements for predictive maintenance and proactive support.

Cross-Functional Collaboration

- Work closely with Software, Hardware, and QA teams to communicate field feedback and bug trends.
- Participate in sprint planning and technical design reviews to ensure supportability.
- Train Customer Success and field engineers on common quick-fix procedures and best practices.

Skills: Nursing, Consulting, Business Excellence, Sensors, Automation

Experience: 1.00-3.00 Years

📌 Technical Analyst (Bengaluru)
🏢 Dozee
📍 Bengaluru