- Manage and maintain Microsoft Dynamics ERP modules, ensuring system stability, data integrity, and optimal performance.
- Collaborate with business and technical teams to analyze, design, and implement current ERP features.
- Develop and deploy customizations, workflows, and process automations to enhance operational efficiency.
- Lead ERP integrations with internal systems (CRM, HRMS, Finance) and third-party applications using APIs and data connectors.
- Conduct requirement analysis, testing, and documentation for new features and system enhancements.
- Provide technical support and troubleshooting to ensure minimal downtime and rapid issue resolution.
- Coordinate end-user training and prepare user manuals to ensure smooth adoption of ERP functionalities.
- Collaborate with stakeholders to optimize ERP processes in finance, procurement, inventory, and production.
- Monitor system performance and recommend continuous improvements in ERP configuration and usage.