- Respond to merchant/customer queries in a timely and accurate manner via phone, email, or chat.
- Identify merchant/customer needs and assist them in using specific features of our products.
- Analyze and report product malfunctions by testing scenarios or impersonating users.
- Monitor customer complaints and proactively provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform merchants/customers about current product features and functionalities.
- Follow up with merchants/customers to ensure resolution of technical issues.
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Skills: Salesforce Crm, Customer Support
Experience: 0.00-4.00 Years
📌 Operations Executive (Pune)
🏢 Easebuzz
📍 Pune
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