- Provide customer support via phone calls, emails, or chat to resolve queries and concerns effectively.
- Handle inbound calls and ensure timely and accurate resolution of customer issues.
- Escalate complex or unresolved issues to the appropriate internal teams.
- Maintain accurate records of customer interactions using CRM tools.
- Collaborate with technical or product teams to ensure swift issue resolution and improve customer satisfaction.
- Meet and exceed performance metrics including call handling time, resolution rates, and quality standards.
Skills: Customer Support, Call Handling, Crm, Customer Service
Experience: 0.00-2.00 Years
📌 Customer Support Executive (Chennai)
🏢 CAPTALENT HR
📍 Chennai
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