The key requirement is to have an L2 team member who would be responsible for doing continuous platform and jobs monitoring.
This is a critical position as the majority of the issues reported during these times. Resources are required to:
- Cyclically monitor dashboards and logs.
- Review the jobs running status and raise alerts in case of issues.
- Raise messages and alerts in designated groups in case an issue is observed on a Dashboard.
- If an issue is reported on FreshService, pickup the ticket, review and reproduce, pickup evidence from dashboard and logs and open a Priority bridge including designated Development and DevOps team member all within the defined SLA.
Skills: Devops, Dashboards
Experience: 5.00-10.00 Years
📌 Support Engineer (Hyderabad)
🏢 TechBlocks
📍 Hyderabad
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