• Day to day development of call flows using Nice CXOne
- JAVA.
- SQL DB
- Cyara automated testing tool
- Nuance Mix Design skill set
- Visio Tool expertise
- Splunk • CICD knowledge and Agile Methodology
- Software development includes current projects, maintenance, small changes and diagnostics of operational defects delivered in sprints.
- Created test driven development using test cases created by automated testing software (Cyara)
- Work collaboratively with both infrastructure and development teams to diagnose production support issues
Skills Required:
Nice CXOne IVR application development, Conversational AI / Voicebots using Google Dialog flow CX or Omilia