What will I be doing at Ather

- Conduct New Hire Training for Sales & CRE's for both Company owned and Retail Partners
- Design the modules for and conduct short-burst refresher training for Relationship Managers in the Customer Service team, at regular intervals
- Improve customer-satisfaction ratings by providing training on business communication and thereby ensuring an increase in the Net Promoter scores
- Provide need-based training post listening to calls and identifying the areas of opportunity
- Continuously review training material and update obsolete concepts and processes
- Participate in team huddles and provide communication updates
- Responsible for building relationships and understanding the training needs of the Customer Service team and any other team as and when the need arises
- Collaborate with the Customer Service Quality team to obtain training needs. Conduct training needs analysis.
- Indulge in calibration process with the quality team
- Provide immediate feedback/ coaching for the agent on the audited call




- Share and update the teams regarding current process and policy changes through the creation of relevant training modules
- Create an OJT training plan to keep the team motivated and improve performance
- Support the hiring of CSEs & RMs
- Run customer engagement initiatives within Customer service and sales in collaboration with the CX teams

What kind of experience & skills do I need for this role

- 2-4 years of experience in sales for automobile dealers or OEM
- At least 18 months of experience in classroom training delivery
- Excellent English & Tamil communication, presentation, and facilitation skills
- Knowledge of tools such as LMS, Google suite, authoring tools for content creation

Some attributes that you bring to this role

- Highly organized, detail-oriented, patient & action-oriented
- Strong skills in relationship building and interacting with people
- An ability to pursue goals, take action, and multitask changing priorities

Skills: google suite , Automobile Sales, Tamil And English, Lms, Oem Sales, classroom training, Sales Trainer

Experience: 3.00-8.00 Years

📌 Sales Training Officer (Bengaluru)
🏢 Ather Energy
📍 Bengaluru